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Customer Service Representative (Property Management)

Columbus, OH·Posted 22d ago

Full-TimeHealth InsurancePTO / Paid Time Off

Behind every great community is someone who knows how to listen, follow through, and make people feel heard. If you're the kind of person who anticipates needs, manages the details others miss, and builds trust with every interaction – you’re exactly who we're looking for.

At Capital Property Solutions (CPS), our Resident Services team is the heartbeat of our operation - turning resident requests into trusted relationships. This is where strong communicators, organized problem-solvers, and customer-focused professionals thrive.

We’re looking for a Resident Services Coordinator who can manage details without losing sight of the big picture, juggle a busy inbox without breaking a sweat, and turn even a frustrated caller into a satisfied one.
Why Join Us?

At CPS, we invest in our people. We offer competitive compensation of $19-$20/hr, plus 100% paid medical insurance. You’ll also receive a comprehensive benefits package that includes:

Dental, life insurance, and HSA options
11 paid holidays + generous vacation, sick, and wellness time
Weekends off and a Monday–Friday schedule
Company-provided computer and tools
Career growth opportunities with a strong track record of internal promotion
A workplace culture that recognizes great work and treats team members like family

What You’ll Be Working On

Be the first line of communication for residents - responding to phone calls, emails, and formal requests with professionalism and care
Handle day-to-day processes like community mailers, document tracking, portal updates, and key fob management
Support property managers by processing forms, maintaining rosters, and distributing communication to residents
Enter, track, and update critical resident data to ensure accurate and timely service
Keep things running smoothly behind the scenes, from assisting with annual meeting prep to managing application paperworkRepresent CPS with confidence and compassion, even when challenges arise

You’ll Thrive Here If You:

Have a high school diploma or equivalent (prior customer service experience is a big plus)
Bring a professional, clear, and friendly communication style, both in writing and over the phone
Can stay calm and solution-focused in de-escalating customer challenges
Are tech-savvy, with strong Microsoft Office skills (especially Word, Excel, and Outlook)
Take pride in your attention to detail, and feel confident managing multiple tasks at once
Enjoy being part of a supportive team but are comfortable working independently too