Service Manager

Job Description

Service/Maintenance Managers make our apartment communities a great place to live. We take pride in the appearance and maintenance of our communities, and our residents tell us this is one of the most important reasons they choose to call us home. 

AIR Communities uses industry leading technology for a modern approach to maintenance so our Maintenance Teams can help as many residents as possible each day. Whether you are turning an apartment to create the perfect move-in experience for new residents or resolving service requests to ensure that our current residents feel at home, every day is filled with new challenges.

What We Offer

AIR offers attractive compensation packages that reward performance including:

• Expected pay rate of $70,000 to $73,000 annually + 15% target bonus opportunity. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job.
• Monthly Customer Service Satisfaction Bonuses. Service Managers who excel at consistently providing positive resident experiences can earn up to $250 per month and renewal split bonuses. 
• An Apartment Benefit option is available to live on-site at the community you are working. The market rent is included as additional income to your base salary and automatically applied to the 100% of the rent cost. Income taxes apply to 80% of the rent cost, as it is considered taxable income. The unit will be selected and approved by Operations leadership based on availability. (certain exclusions apply, specific unit is based on availability and must be approved by operations leadership and an application is required).
• Additional Benefits listed below. 

What You Will Do

• Lead and develop a team of 3 direct reports
• Provide exemplary service to residents and team members
• Ensure property follows / in compliance with AIR operating procedures/guidelines, regulations, and other compliance matters including those related to Environmental Health & Safety
• Manage budget efficiently to maximize return on investment while maintaining highest level of quality and customer service

• Process Oversight: Coordinates the make-ready sequence, ensuring all steps are completed in the correct order to avoid rework and delays 

• Inspection & Documentation: Leads or supervises move-out inspections, documenting condition, identifying damage, and creating a detailed punch list for repairs and cleaning 

• Work Sequencing: Ensures trades/vendors (painting, flooring, repairs, cleaning) are scheduled in the right order — for example, repairs before painting, flooring before deep cleaning 

• Vendor & Staff Management: Manages third-party vendors or on-site maintenance teams, ensuring timely arrival, quality work, and adherence to deadlines 

• Quality Control: Conducts final walkthroughs to confirm the unit meets leasing standards, addressing any missed items before sign-off

• Coordination: Acts as the central point for communication between residents, maintenance staff, vendors, and property management to keep the turnover process moving smoothly

Qualifications

What You Have

• At least 3 years of experience with technical maintenance and facilities management ideally in property management or similar industry (hospitality, retail, restaurants etc.)
• 1-3 years of experience leading a team of people in customer service, and asset maintenance
• A reliable mode of transportation
• Ability to work a flexible schedule including evenings, weekends, 7-day work weeks (depending on community needs and seasonality), and on-call shifts (at least one week a month)
• Comfort with physical activity as you must be able and willing to move heavy equipment and machinery
• Ability to read, write, and speak English

Who You Are

• Passionate about team building
• Strong with mechanical aptitude
• Solution-focused
• Practical
• Motivated
• Customer service oriented
• Highly organized
• Great trouble-shooter
• Expert on attention to detail

Additional Information

Benefits

• Paid time off including vacation, sick time, and 14 holidays.
• Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
• 25% Rent Discount at any AIR community (a rental application is required, and certain exclusions apply).
• 401(k) plan with up to 6% employer match.
• Paid parental leave of up to 16 weeks.
• Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
• 15 hours of paid time annually for community service.
• Commuter benefits and pet insurance.
• Consumer discounts on various products and services.
• Opportunities for ongoing professional development, leadership training, and career growth.

What You Need to Know

Application Deadline: The initial deadline for applications is 09/30/2026. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.