DRUCKER + FALK
Senior Commercial Property Manager
Reports To: Director, Commercial Management
Base Office Region: Newport News, VA
Locations Include: Williamsburg, Richmond, Mechanicsville
Position Overview
The Senior Commercial Property Manager leads the financial, operational, administrative, and service performance of an assigned commercial portfolio, including office, industrial, and retail properties. This position combines portfolio oversight, staff leadership, strategic planning, and owner reporting with a strong understanding of lease administration and tenant accounting.
The Senior Commercial Property Manager works with property owners and company leadership to meet owner objectives, maximize property value and investment returns, control costs, and support company profitability. The role ensures that client agreements, approved quality standards, and company policies are consistently implemented, with particular attention to tenant satisfaction, building condition, environmental health and safety, and accurate financial records.
Our Vision – and How This Role Advances Them
Elevating Lives + Places
The Senior Commercial Property Manager elevates lives by creating responsive, professional experiences for tenants, clients, team members, and business partners. This role elevates places by maintaining safe, welcoming, and high-performing commercial properties; strengthening tenant relationships; and applying disciplined financial and operational stewardship to protect and enhance long-term asset value.
Key Responsibilities
Financial Management + Owner Reporting
- Lead the financial and operational performance of assigned income-producing properties across multiple locations.
- Prepare and administer annual operating and facility-management budgets, project budgets, forecasts, projections, and financial analyses.
- Review operating results, explain budget variances, identify emerging concerns, and recommend corrective actions and cost efficiencies.
- Review rent rolls, lease expirations, delinquency reports, operating variance reports, and other reports required under management agreements.
- Monitor receivables and payables, oversee tenant collections, and approve maintenance and building-service invoices within delegated authority.
- Prepare accurate client reports and communicate financial performance, risks, corrective actions, and property needs.
- Keep owners, tenants, vendors, contractors, and internal departments appropriately informed.
Property Operations + Tenant Experience
- Direct daily building operations and interior and exterior maintenance programs to protect asset value and maintain high-quality properties, grounds, and common areas.
- Conduct monthly interior and exterior property inspections and inspect facilities as operational needs require.
- Identify maintenance priorities, quality concerns, safety risks, and opportunities for operational improvement.
- Ensure service delivery aligns with client specifications, management agreements, company standards, and approved policies and procedures.
- Respond promptly and professionally to tenant requests, service calls, and work orders; maintain appropriate documentation and monitor outstanding matters through resolution.
- Develop tenant outreach and relationship practices that identify needs, address concerns, and support tenant retention and lease renewals.
- Build positive relationships with owners, clients, tenants, vendors, and other business partners.
- Address recurring or sensitive concerns with sound judgment while consistently enforcing applicable rules and lease requirements.
- Monitor tenant satisfaction and customer-service results and implement appropriate improvements.
Vendors + Capital Projects
- Develop project plans, schedules, budgets, and communication protocols.
- Manage competitive bid processes, select vendors, negotiate service agreements, and maintain current contracts for goods and services, including capital and tenant improvement projects.
- Monitor and direct vendor performance and compliance with contractual and company standards, including performing inspections.
- Monitor progress, address change orders, and deliver projects on time and budget.
Safety + Risk Management
- Coordinate emergency response and ensure fire, life-safety, and other required safety programs are established, maintained, and followed.
- Review property conditions for environmental concerns and ensure safe work practices for company employees, contractors, and vendors.
- Identify and communicate operational, financial, environmental, and legal risks and support timely corrective action.
- Maintain appropriate records related to inspections, incidents, vendors, and compliance activities.
Asset Planning + Business Development
- Apply ownership priorities and recommend operational strategies that support each property’s highest and best use.
- Evaluate and present cost-efficiency opportunities, energy-conservation measures, and energy-management strategies.
- Research zoning ordinances, condemnation considerations, and development potential as applicable to assigned properties.
- Participate in company planning, organizational goal setting, new business development, and client account diversification.
- Support operational assessments and property reviews related to potential management assignments.
- Represent Drucker + Falk professionally in business activities and at industry, professional, and trade association events.
Leadership + Team Development
- Direct, supervise, and monitor assigned team members and their day-to-day responsibilities.
- Hire, onboard, coach, counsel, train, develop, and evaluate employees as assigned.
- Establish clear performance expectations and ensure team members understand applicable operations, policies, procedures, and compliance requirements.
- Include team members in planning, decision-making, and process-improvement efforts when appropriate.
Lease Administration + Tenant Accounting
- Read and interpret commercial leases and amendments to determine rent provisions, tenant billing obligations, operating expense responsibilities, and recoveries.
- Verify that tenant billings and account activity comply with applicable lease terms.
- Review tenant ledgers and research charges, payments, receipts, credits, balances, and discrepancies as needed.
- Prepare, support, and review annual common area maintenance, operating expense, real estate tax, and insurance reconciliations.
- Administer new leases, renewals, amendments, and other lease updates.
- Assist lease administration in setting up and processing tenant charges, receipts, adjustments, rent changes, and other activity.
- Research historical transactions and supporting documentation to resolve tenant billing questions and unusual account activity.
- Perform other duties as assigned.
Core Competencies
Financial and Analytical Acumen: Interprets financial reports, lease provisions, tenant ledgers, operating data, and supporting documentation to identify risks, discrepancies, and opportunities.
Commercial Property Operations: Applies knowledge of commercial property management, building operations, lease administration, tenant accounting, and asset preservation.
Client and Tenant Service: Builds trusted relationships and responds to needs with professionalism, urgency, follow-through, and sound judgment.
Leadership and Team Development: Establishes clear expectations, delegates effectively, provides meaningful feedback, and promotes accountability and professional growth.
Communication: Communicates financial, operational, and technical information clearly and accurately to clients, tenants, team members, vendors, and leadership.
Planning and Project Management: Organizes complex work, anticipates resource needs, manages competing priorities, and delivers projects within established schedules and budgets.
Business Judgment: Balances ownership objectives, tenant needs, operational requirements, risk, and long-term asset value when making decisions.
Adaptability and Innovation: Responds effectively to changing priorities and identifies practical opportunities to improve processes, technology, service, and property performance.
Ethics and Professionalism: Demonstrates integrity, confidentiality, respect, reliability, and accountability in all business relationships.
Qualifications
- Bachelor’s degree in Business Administration, Real Estate, Property Management, Finance, or a related field preferred; equivalent education and relevant experience may be considered.
- Minimum of three years of related commercial property management, commercial lease administration, or commercial property accounting experience.
- Experience with personnel management, financial management, property operations, tenant relations, and lease administration.
- Demonstrated ability to interpret commercial leases and understand tenant ledgers, rent charges, receipts, recoveries, operating expenses, and reconciliations.
- Working knowledge of Yardi, MRI, or similar commercial property-management and accounting software.
- Proficiency with Microsoft Excel, Microsoft Office applications, and general business technology.
- Knowledge of building systems, energy conservation, accessibility requirements, contemporary building materials, space planning, and purchasing preferred.
- Strong analytical, research, organizational, and problem-solving skills with exceptional attention to detail and accuracy.
- Ability to work independently, collaborate across departments, and manage multiple priorities and deadlines.
- Ability to interpret business publications, technical procedures, government regulations, lease language, diagrams, schedules, and financial information.
- State Real Estate Salesperson’s License and valid driver’s license required.
- Certified Property Manager designation preferred.
Physical Demands + Work Environment
The position requires walking, sitting, standing, climbing stairs, and driving in connection with office work, property inspections, building operations, client and tenant meetings, and emergency response. The physical demands and work conditions described are representative of those encountered while performing the essential functions of the position.
Benefits: Competitive Benefits to include Health, Dental, Life, 401K, Employees Assistance Program, Long Term Disability, Vacation and Sick Leave.
EOE / Drug-free Workplace
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