Roving Maintenance Supervisor

At Indigo Real Estate, we attribute much of our properties' successes to the strengths of our team members and we are seeking a Maintenance Supervisor who is enthusiastic about customer service and driven to succeed.

Job Description

A roving manager is responsible for overseeing and managing multiple locations throughout the Seattle and South Sound area. A roving manager will travel to different sites to support and ensure smooth operations, provide guidance, and oversee daily operations. We are looking for a highly organized, energetic, self-starter who enjoys a fast-paced work environment and takes ownership in all aspects of their work. The successful candidate will possess outstanding customer service and sales talents, multitasking and problem-solving skills and the ability to react with appropriate levels of discretion and urgency to situations or events that require quick response and superb communication. This candidate will be passionate about providing exceptional service and hospitality to consistently exceed customer expectations, finding great satisfaction in helping to create a sense of community. They will also demonstrate a strong sense of initiative, a collaborative work style, and a strong work ethic, taking pride in accurate data-entry, accounting, reporting and professional work products.

Objectives of this Role

• Supervising and supporting site teams: Roving managers will step in to oversee a property as scheduled. The roving manager will provide guidance, training, and support to help site teams meet their goals and objectives.
• Responsible for supporting, planning, controlling, and directing the day-to-day operation of the property, and for maintaining effective and harmonious resident relations. Roving managers ensure that all sites adhere to company policies, procedures, and standards.
• Organizing, coordinating, and managing the overall maintenance operations including curb appeal, timely work request service, quality turnover/make-ready schedule, and cost-effective inventory control and ordering for the property.
• Assure all service requests are completed, daily.
• Generate and manage an effective on-call schedule. Able to perform effective emergency (after hours) maintenance, as required.
• Assist and lead Punch List for vacated units, ensuring the units are move-in ready according to company /ownership standard, re-inspect vacant or punch list units after make-ready have been completed to determine the quality of work performed.
• Obtain bids and negotiate prices as necessary with vendors and contractors.
• Manage and maintain all contracts and warranties, diagnose, and perform minor and routine maintenance/repair in a timely and professional manner.
• Provide ongoing training and leadership to Maintenance staff.
• Experience in a high-rise or mid-rise apartment buildings preferred

Desirable Experience

• Minimum 3-5 years of experience in property maintenance.
• High school diploma or equivalent (BA preferred).
• Excellent verbal and written communication skills.
• Ability to exercise quick and accurate judgment and maintain confidentiality.
• Effective conflict resolution and customer service skills.
• Ability to effectively prioritize numerous requests and incoming information to ensure an appropriate level of response and urgency is given to each.
• Ability to set priorities and multi-task with strong diligence.
• Working knowledge of Yardi or other property management software preferred.
• Current driver's license and proof of automobile insurance.

Required Experience

• Presently or recently employed with a property management company.
• Minimum of 2 years of property management experience.
• Resume must include number of units for current and past employment.
• Ability to exercise quick and accurate judgement and maintain confidentiality.
• Effective conflict resolution and customer service skills
• Ability to set priorities and multi-task with a strong attention to detail.
• Working knowledge of Yardi or other property management software preferred.

Employment Benefits

Indigo offers a positive, team-oriented work environment, competitive salary, performance incentives, and a full benefits package for full-time employment upon meeting eligibility requirements.

• Medical/Dental/Vision
• Medical Flex-spend Account
• Life Insurance
• 401(k) Retirement Savings Plan with Employer match
• Vacation Time
• Sick & Safe Leave
• Paid Holidays
• Numerous, additional employee resource programs

401K, medical, dental, paid vacation, personal, and sick time available after successful completion of introductory period.

Indigo is committed to the full inclusion of all qualified individuals. As part of this commitment, Indigo will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected]