Resident Engagement Specialist

Pillar Properties has an exciting opportunity available for a Resident Engagement Specialist to join our team at The Lex, our beautiful property in Tacoma, WA!

As a Pillar Properties Resident Engagement Specialist, you make the difference between an apartment and a home!

The Resident Engagement Specialist is responsible for driving resident engagement to foster a sense of community at the property. This role serves as the first point of contact for residents to assist with individual and customized services throughout the resident experience and life cycle. Adherence to a customer service philosophy by providing excellent customer service to Team Members and residents is paramount. Delivering a Quietly Awesome experience at all levels and every encounter on a daily basis.

Who We Are

Pillar Properties is a privately-owned family property developer, owner, and operator with a proud history of success. Our approach is unwaveringly human, treating every relationship like family. Pillar Properties is a remarkable place to build your career.

We are on the list of Seattle Business Magazine's Washington's 100 Best Companies to Work For AND the Puget Sound Business Journal roster of Washington's Best Workplaces (2018, 2019, 2020, 2021, 2022, 2023).

What You’ll Do

• Serve as the first point of contact via email, phone and in person, for resident inquiries, general conflict management, maintenance requests, reservation questions, renewal discussions or general community needs and ensures that the appropriate team member is looped in to ensure resolution for the property
• Maintain a constant presence and availability in the leasing office to assist residents with reservations, recommendations, and deliveries
• Playing a critical role in resident event planning, social media presence, creating a unique living experience and ensuring that residents feel a connected sense of community with residents and team members
• Managing monthly resident events and actively seeking unique events and experiences for residents, including working within the property budget, scheduling, purchasing, marketing, and executing the events
• Develops a monthly social media calendar and creates content to ensure regular posts that are relevant to the resident experience and follows Pillar’s social media strategy and the property’s brand guidelines
• Curates and posts the resident monthly newsletter
• Carries out Pillar’s commitment to supporting local businesses through partnership that also add value to the resident experience
• If applicable, manage amenity reservations from confirmation to completion. This includes but is not limited to placing appropriate reservation signage, obtaining a guest list from the host, and reviewing the space before and after the reservation. Assist and ensure guests are properly escorted to the location of the reservation
• Assists with the renewal workflow and follow-up communications, including but not limited to warm calls, pre- negotiations, and discussing notice to vacate options
• Tours the community with prospective residents and leases apartments as necessary
• Leads renters insurance compliance by orchestrating regular audits and completing renewal lease files
• Accepts vendor deliveries and notifies residents, management or property team of any actions that need to be taken and deliver packages to resident’s homes as requested
• Provide information and answer inquiries, either regarding the community itself or local features of the neighborhood/area/city, events, recreational destinations, restaurants, stores, and nightlife venues
• Provide information and resources for pet services, cleaning, dry cleaning/laundry, arranging for personal trainers, catering, party planning, or other services
• Maintain, use and regularly update the building’s resident portal system, including the management of amenity reservations, resident guest and vendor access and updating announcements in the system pertaining to the community as necessary
• Maintain and regularly update the resident call directory and audit property information regularly or as requested by the Property Manager
• Manage package intake and delivery, including seasonal volume increases and occasional evening door-to-door delivery (up to two hours during peak seasons)
• Perform daily spot cleaning (“spiffing”) of vacant homes and assist with apartment turns or guest suite cleaning as needed
• Maintain cleanliness of leasing offices, lobbies, hallways, and amenity spaces at all times.
• Participate in scheduled maintenance days and provide cross-functional team support to meet resident needs and protect the property
• Other duties as assigned

What You Bring

• High School Diploma or GED required
• 1 year experience in hospitality, service, or property management preferred
• Excellent time-management and organization skills, ability to work in an efficient manner with a high level of accuracy, attention to detail, and follow-through
• Strong communication and writing skills required
• Event planning experience preferred
• Social media and content creation preferred
• Self-starting personality that can work well with limited direction
• Strong project management skills; results-driven focus and approach
• Adaptable with ability to manage multiple priorities and meet deadlines
• Judges the quality of services, items and people related to recommendations and services provided
• Keeps up to date with technology and applies new knowledge to the job
• Influence– An infectious interest in the activities and events surrounding the neighborhood and the options available for entertainment, dining and services, and the ability to increase enthusiasm in others who are looking for fun or engaging options
• Knowledge of Microsoft Office Suite required, and experience with YARDI preferred
• Knowledge of relevant equipment, policies, procedures and strategies to promote effective security operations for the protection of people, data, property and institutions
• High-energy, motivated and driven
• Comfortable in an entrepreneurial culture that places a premium on performance
• Demonstrates intellectual curiosity; seeks new approaches and challenges that contribute to success at both an individual and team level.
• Strong sense of integrity and ethics

Physical Requirements
This role requires regular use of a computer and may involve occasional lifting (up to 20 lbs.), bending, or reaching. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What We Offer

• Industry-leading base pay plus monthly and discretionary annual performance bonuses
• Paid time off – 9 holidays, 15 vacation days
  • 5 personal days (eligible employees)
• Company-paid Employee Assistance Program (EAP)
• Comprehensive medical, dental and vision, flexible spending accounts, as well as life insurance benefits (eligible employees)
• 401(k) with company match and immediate vesting!
• 30-40% housing discount at any Pillar Properties community
• Company-paid short & long-term disability insurance
• Fitness reimbursement, pet insurance discounts, advanced pay, & tuition reimbursement
• Cellphone allowance for eligible positions
• Paid Designations and company-sponsored training
• Opportunities for advancement and a focus on promoting from within

Compensation

• $23.00-$29.00
  
• Actual pay rate within stated pay range is determined based on relevant factors in compliance with state and local wage laws.
• This position is eligible for a discretionary annual bonus of 10%.

We are a cutting-edge company with high standards for quality. We believe that the next innovative move by Pillar can come from anywhere in the company. All voices contribute to our internal mantra of being Quietly Awesome and that drives us to Build Something Remarkable in all aspects of our business.

If you are seeking deeper connections within the industry and are passionate about helping us operate the best apartment homes in the Puget Sound area, we want to talk to you!

Pillar Properties is an Equal Opportunity Employer.