Regional Manager

REGIONAL MANAGER

MARKET RATE FOCUS

Job Responsibilities Examples of job responsibilities are intended as being descriptive and not restrictive in nature.

• OPERATIONS: Maximize the operating efficiency and financial performance of the portfolio by developing strategic plans for enhanced performance.
  • Effectively manage all communities to achieve financial and operational targets. Ensuring the communities are at max rents and/or identify plans to ensure revenue projects and increased revenue.
  • Perform regular market studies to confirm alignment with the community's rents and fees, proposing adjustments as needed.
  • Monitor communities' individual performance related to following procedures while achieving operational goals related to occupancy, delinquency, renewals, and expense management.
  • Work directly at a community regularly to ensure that the needs of communities, the LSA standard for staff operations, resident engagement, and business protocols are met effectively and efficiently.
  • Participate in the due diligence process to identify operational challenges and opportunities for operational efficiency and alignment with the investment strategies outlined by the team.
  • Conduct regular competitor analysis, track local rental rates, and assess submarket trends to keep properties competitively positioned.
  • Partner with Portfolio Marketing manager to identify and execute strategic plan on lease-up properties. Coordinate with marketing to monitor lead generation, conversion rates, lease specials, traffic volume, and campaign effectiveness.
  • Puts out to bid various needed community service contracts, negotiates as needed and recommends contract services to Director of Operations for approval.
  • Coordinate and oversee on-site operations including budget implementation, compliance matters, vendor relationships, contractor workmanship, rent collections, accounts payable, etc. to ensure smooth operations of the property and established benchmarks are being met and maintained.

• BUDGETING & FINANCIAL: Achieve the best financial success from the portfolio.
  • Assist in the development and execution of the region's annual operational budgets.
  • Prepares and reviews monthly operating statements for accuracy, budgets to actual variances, and bottom-line cash flow control.
  • Monitor portfolio collections and collection procedures, ensuring all collection activities are accomplished in a timely and consistent manner.
  • Work collaboratively with the asset management team to ensure positive performance to budget and prepare effective business cases for large variances not previously budgeted.
  • Produces reports and monthly financials at the property and portfolio level in an accurate and timely fashion and in alignment with LSA's operational protocol as established.
  • Oversee, train and reinforce the month-end closing process by property.
  • Review and limit revenue loss by being diligent looking at operational metrics such as number of days vacant, delinquency reports, etc.

• BUDGETING & FINANCIAL (Continued)
  • Work collaboratively with the Director of Operations, asset management and corporate staff to oversee large capital projects and effectively communicate between multiple departments where applicable, including communication with the residents regarding any impact on the community as well as promoting the positive changes upon completion.

• COMPLIANCE: Manage the properties compliance efforts to ensure they follow LSA procedures, Fair Housing standards, agency, and state requirements.
  • Ensure the integrity of application and file approval process.
  • Review the timing of re-certifications to confirm they are current.
  • Manage portfolio resident selection criteria, monitoring the process and adjusting as needed.
  • Respond to any potential housing violations and liability concerns regarding the property in a prompt, transparent and effective manner by working with staff and support partners such as the compliance and corporate teams.

• LEADERSHIP: Responsible for leading employees and managing the operations of a portfolio of properties in various phases of development, construction and lease up.
  • Oversee all assigned lease-up property efforts, including staffing, training, leasing events, marketing, partnerships, preferred employer programs, lease specials, etc. to achieve the targeted lease up timeline.
  • Work collaboratively with the asset management team to ensure a successful and efficient process for newly acquired assets.
  • Direct and support the on-site personnel and performance of each community, coaching leaders and providing clear and concise feedback and direction, selection and staffing decision-making.
  • Work with and support all back office and corporate support functions which includes but is not limited to compliance, finance and accounting, asset management, capital projects and human resources.
  • Recognizes opportunities for team development when there is performance based and cultural concerns. Assesses and completes the team's performance evaluations on an annual basis
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  • Challenges all team members to achieve higher levels of performance by establishing and communicating clear goals.
  • Respond to all team members' concerns, maintenance conditions, resident problems, breach of security, and/or emergency in a timely manner.

• SAFETY: Conduct property safety audits to ensure all safety concerns are addressed and corrected when found.
  • Review all communities and operational standards for opportunities that align with the Organization's vision of Lifestyles within reach.
  • For example, all health matters are identified and managed properly, efficiently and with the appropriate sense of urgency.
  • Ensure the cameras/surveillance systems, parking lot lighting, elevators, and area of refuge systems are operating as designed.
  • Conduct regular property safety audits to ensure all safety concerns are addressed and corrected when found.

• RESIDENTS: Ensuring positive interaction and communication with residents regarding operational concerns, and community initiatives are maintained at all levels.
  • Remain diligent with resident communications, calling back, answering inquiries and managing their expectations as well as the business needs within the community.
  • Assist the team in creating and implementing systems that provide necessary services to residents, including immediate acknowledgement, and prompt action to correct complaints.
  • Ensure regular and robust and varied property social activities are planned to enhance resident satisfaction.

Experience:

• Eight + years of experience in property management with recent experience in a Regional Property Manager.
• Strong experience with market-rate communities.
• Working knowledge of applicable Landlord Tenant Laws, Fair Housing Regulations, and other laws as they relate to property specific guidelines and occupancy standards
• Technical Skills:
  • Strong computer skills, especially in the Microsoft Office Suite
  • Familiarity with RealPage software