On-site General Manager

Description

Introduction:

Seabreeze Management Company is a full-service property management firm with a diverse management portfolio of over 150,000 residential and commercial properties. Based in Aliso Viejo, California, Seabreeze has offered an unrivaled client experience to commercial common-interest developments and homeowners’ associations for over 35 years. With offices throughout California, Nevada, Arizona, Idaho, and Washington, Seabreeze and its family of companies has expanded its mission to be a trusted advisor and collaborative partner with developments to build thriving associations through superior service and integrity.

At Seabreeze, people are at the heart of what we do. Our philosophy, “Passion when combined with commitment, makes anyone unstoppable,” is carried out by enthusiastic and customer-centric teams who serve the communities where we work and live.

Position Summary

The General Manager is the primary management partner to the Board of Directors and is responsible for the effective administration, financial oversight, maintenance, governance, and day-to-day operation of the assigned community. This is a full-time hybrid management role requiring a consistent onsite presence of at least three days per week, with the possibility of working onsite full time based on the community’s needs. The position may also manage a small portfolio of additional associations, depending on the size and service needs of the primary community.

Essential Duties and Responsibilities

Board Governance and Community Relations

• Serve as the primary point of contact and trusted advisor to the Board of Directors, committees, homeowners, and residents.
• Partner with the Board to establish community goals and implement strategic and operational plans.
• Prepare meeting agendas and board packets; attend meetings; coordinate minutes, action items, follow-up, and board correspondence.
• Advise the Board regarding governing documents, applicable Civil Code requirements, local ordinances, association policies, and relevant legislative updates.
• Coordinate elections and annual meetings and support fair, consistent enforcement of association rules and policies.
• Educate board members on their roles and responsibilities and address homeowner concerns, violations, and sensitive community matters professionally.

Operations and Onsite Leadership

• Direct the day-to-day operation of the community and maintain a visible, responsive onsite presence.
• Work onsite at least three days per week and up to five days per week, as required by the community and business needs.
• Conduct regular property inspections and coordinate special projects, job walks, maintenance planning, and emergency response.
• Assess the condition of common areas and amenities and provide written observations, recommendations, priorities, and follow-up to the Board.
• Supervise onsite personnel and coordinate support staff assignments, performance, scheduling, training, and accountability, as applicable.
• Direct and organize office operations, maintain association records, and ensure timely, professional service to residents and board members.
• Remain available for urgent or after-hours matters when needed.

Financial and Insurance Oversight

• Lead preparation of the annual operating and reserve budgets, including research, historical comparisons, projections, and written explanations of material changes.
• Review monthly financial statements, monitor budget performance and variances, and recommend adjustments and priorities to the Board.
• Coordinate with the Financial Manager and accounting teams regarding journal entries, invoice processing, check approvals, billing, collections, and financial reporting.
• Review invoices for accuracy, appropriate authorization, and correct budget coding.
• Monitor association income and payments related to amenities, access devices, and other association services.
• Coordinate insurance renewals and claims, review coverage in relation to the governing documents, and assist with chargebacks, legal matters, and litigation as directed.

Vendor Contracts and Projects

• Oversee vendors, contractors, consultants, and suppliers to ensure performance, responsiveness, contract compliance, and achievement of Board-established goals.
• Develop scopes of work and requests for proposal, coordinate competitive bids, analyze proposals, and present recommendations to the Board.
• Submit contracts for review and approval, coordinate execution, and monitor performance, deadlines, warranties, and closeout requirements.
• Work with committees, vendors, and contractors to resolve project or service issues and keep the Board informed of risks, options, and recommended next steps.
• Maintain productive relationships with legal counsel and other professional advisors within the authority and guidelines established by the Board.

Portfolio and Administrative Management

• May manage a small portfolio of additional associations based on the operational demands of the primary onsite community and the candidate’s experience.
• Maintain official association files, homeowner rosters, contracts, calendars, and other required records.
• Track internal and external deadlines and manage annual calendars, recurring requirements, and Board directives.
• Coordinate with company departments to ensure that client tasks and projects are completed accurately and on time.
• Manage association transitions, account setup, special projects, and other duties as assigned.

Requirements

Knowledge Skills and Experience

• Five or more years of community association or property management experience.
• Experience managing a high-end community in the Irvine and/or Newport Beach area is preferred.
• Experience managing a large-scale, amenity-rich, or similarly complex community is preferred.
• Prior portfolio management experience and the ability to oversee a small portfolio in addition to the primary onsite assignment.
• Two or more years of supervisory experience, with demonstrated success motivating employees and building effective teams.
• Strong working knowledge of homeowner association operations, governing documents, budgeting, financial statements, reserve planning, contracts, vendor management, maintenance, and safety practices.
• Proven ability to manage multiple projects, competing priorities, deadlines, and follow-up with sound independent judgment.
• Strong analytical, problem-solving, conflict-resolution, organizational, and decision-making skills.
• Excellent written, verbal, presentation, and relationship-building skills, including confidence speaking in board meetings and group settings.
• Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.

Education and Certification

• High school diploma or equivalent required; bachelor’s degree preferred.
• CMCA® certification required. Candidates actively pursuing the CMCA® at the time of hire must obtain it within one year of employment.
• AMS® designation preferred.

Schedule and Work Environment

• Full-time, Monday through Friday, with evening Board and committee meetings as needed.
• On-site presence is required a minimum of three days per week and may increase to full-time on-site based on community needs.
• The position may require on-call availability for urgent community matters.
• The work environment includes a professional office setting and regular work throughout the community. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation

Up to $95,000 per year, depending on experience, qualifications, certification, portfolio responsibilities, and the onsite requirements of the assignment.

Language Skills:

The individual must have strong written communication skills, and the ability to communicate effectively with employees and clients at all levels of the organization, both verbally and in writing.

Work Environment:

The work environment is a typical office building. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Seabreeze is proud to be an Equal Opportunity Employer that celebrates the diversity of our team. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other legally protected status. For individuals with disabilities who would like to request an accommodation such as an ASL interpreter, please contact Renee Lott at (949) 599-2139.