Multi-Site Maintenance Supervisor

Description

At Mark-Taylor, we believe our success starts with our people. For over 40 years, we’ve built and managed Arizona’s most beautiful apartment communities while fostering a culture centered on people, excellence and growth.

We are proud to be recognized as Ranking Arizona’s #1 Multifamily Builder and Manager, a Best Place to work in Multifamily, and a Healthiest Employer by the Phoenix Business Journal, and more.

Our communities are growing and so are our teams! We’re hiring a Multi-Site Manager of Facilities and Service (Maintenance Supervisor) at  Horizon North, Sentio, & Velaire at Aspera in Phoenix & Glendale, AZ. In this role, you will help keep our communities running smoothly by handling maintenance repairs and contributing to the upkeep of the community, while providing the five-star service that makes Mark-Taylor communities feel like home. 
 

Why You’ll Love working at Mark-Taylor

• Employee rent discounts.*
• Access to all Mark-Taylor amenities.
• Employee appreciation events. 
• Opportunities for career growth. 
• 401(k) with robust company match.**
• Paid time off, sick time, holidays, and volunteer time.**
• Comprehensive Medical, Dental, and Vision benefits.**

Compensation:

• The anticipated base pay range for this position is $37.00/hr - $41.00/hr.
• All service team members who participate in the on-call rotation receive an additional $3.00/hour incentive for all hours worked while on-call. 
• Additional hourly pay for EPA, CPO, and OSHA certifications.***

Requirements

• 3 years as a Maintenance Supervisor in multi-family property management is required. 
• Extensive experience in multifamily maintenance operations, with the ability to oversee maintenance functions across multiple communities.
• Proven leadership experience managing large teams, developing talent, delegating responsibilities, and driving accountability and performance.
• Strong operational and technical knowledge across multifamily maintenance systems, including HVAC, plumbing, electrical, pool maintenance, carpentry, appliances, and preventative maintenance.
• Excellent customer service and communication skills, with the ability to support resident satisfaction, resolve escalated concerns, and maintain strong working relationships with property management teams.
• Strong organizational and time management skills, with the ability to prioritize competing needs, oversee maintenance operations, and ensure consistent execution across multiple properties.
• Ability to establish and maintain quality control standards, ensure timely work order completion, and support apartment turnover readiness across communities.
• Strong troubleshooting and problem-solving skills, with the ability to assess complex maintenance issues and implement effective solutions.
• Ability to coordinate vendors, oversee maintenance projects, promote safety, and ensure compliance with OSHA-related standards.
• Maintaining consistent operational standards, developing high-performing teams, and delivering exceptional service across all assigned communities
• One or more industry specific professional certifications (EPA, HVAC, CPO, OSHA or similar).

In This Role You Will:

• Serve as the leader for the team of Service Technicians, Facilities Technicians, and Housekeepers.
• Oversee and execute the hands-on maintenance duties necessary to maintain and enhance the value of the community. 
• Perform consistent inspections, diagnosing problems, and making necessary repairs in areas such as HVAC, electrical, plumbing, pool, flooring, carpentry, dry walling, appliances, and exterior structures. 
• Manage the daily inventory of apartment homes in order to support leasing efforts, including managing the Make-Ready, Turn Board.
• Schedule contractors and vendors as needed.
• Inspect the property for safety hazards that may pose a liability and correct the hazards.
• Share rotating on-call duty with service team members and readily available to go the property after hours if needed and in uniform/badge. 
• Complete Weekly Service Report in a timely manner.
• Adhere to Mark-Taylor safety protocols, programs, policies and procedures.
• Participate in training classes.
• Train and mentor Service Technician and Facilities Technicians.
• Keep accurate records regarding preventative maintenance, work orders, inspections, inventories, pool chemical logs, make-ready and turn units.
• Maintain excellent customer service and positive rapport with all residents and team members.
• Capital project oversight, bidding, and execution.

Mark-Taylor is an equal opportunity employer and a drug-free workplace. All our employees undergo pre-employment screening which includes drug testing.

*Housing discounts are subject to availability at each community. 

**Benefits offered for full-time employees.

***Team members are eligible for additional certification pay 90-days from hire. Additional requirements may apply to some certifications before the certification pay is obtained.