General Manager

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Associa is looking for an Onsite General Manager to join our team in Heber City, UT. The On‑Site General Manager (GM) serves as the senior operational, administrative, and governance leader for a large, gated mountain community near Park City, Utah. The GM oversees all daily operations, staff, contractors, infrastructure, compliance, communication, governance support, financial coordination, and long‑term planning continuity. The GM functions as the community’s on‑site chief operating officer and ensures CCR deadlines, Board priorities, and major initiatives remain on track. Reports directly to the Branch President.

Benefits Summary:

• World-Class Training
• Additional Income Opportunities
• CAI (Community Association Industry) Course/Designation Assistance
• Paid Time Off/Holidays
• Comprehensive Medical Benefits
• Wellness Incentives
• Mileage Reimbursement
• Company Cellphone

Work Location:

1204 S Ridgeline Dr, Heber City, UT 84032

Duties and Responsibilities:

1. On‑Site Operational Leadership

• Oversee all daily field operations and serve as onsite authority for infrastructure and community activity.
• Conduct regular inspections of roads, drainage, gates, signage, common areas, construction zones.
• Monitor weather and coordinate snow, storm, and emergency responses.
• Ensure consistent property monitoring and improved inspection processes.
• Identify operational problems requiring Board action and prepare proposals.
• Provide improved weekly management and road reports with clear prioritization.
• Support long-term planning, wildfire mitigation, emergency readiness, and infrastructure continuity.

2. Staff Supervision & Workforce Management

• Directly supervise Mountain Manager, Security/Assistant Manager, and Administrative Staff; indirect oversight of Road Crew.
• Lead hiring, onboarding, training, performance reviews, goal-setting, salary adjustments, and bonuses.
• Ensure adherence to employment practices, HR policies, and required training (safety, tools, technology).
• Improve office administration, workflow efficiency, and internal controls.
• Review and approve staff credit charges; authorize temporary credit increases.
• Bring staff issues to Board attention when needed.

3. Board & Governance Support

• Serve as primary onsite liaison to the Board.
• Prepare Board meeting agendas with President and Committee input.
• Draft, review, and support approval of Board minutes.
• Track and manage all CCR deadlines, governance calendars, and policy timelines.
• Identify issues requiring Board decisions and prepare researched options.
• Follow up on Board action items and maintain accountability tracking.
• Coordinate with attorneys, provide documentation, review drafts, and support legal matters.
• Draft rule changes, policy updates, and ensure proper adoption steps.
• Prepare and distribute governance communications including 15‑day notices.
• Maintain communication on major projects, issues, and operational impacts.

4. Financial Coordination & Oversight

• Ensure accurate and timely monthly financial statements with CSSC and accounting teams.
• Review financials prior to Board presentation, identify anomalies, and correct errors.
• Lead zero‑based budgeting, research, financial forecasting, assessment proposals, and CCR compliance deadlines.
• Approve biweekly payroll invoices, review overtime and benefit charges for accuracy.
• Approve Strongroom payments, vendor invoices, coding, and supporting documentation.
• Monitor vendor payment issues and maintain relationships.
• Oversee collections, AR progress, and attorney coordination.
• Track building bond deposits, liabilities, and refunds; close process gaps.
• Oversee cashflow planning, investment opportunities, and reserve funding with the Treasurer.
• Manage annual audit preparation and ensure auditor requests are completed.

5. Fixed Asset, Capital Project & Infrastructure Oversight

• Oversee critical infrastructure: roads, drainage, gates, facilities.
• Manage capital and fixed‑asset projects including contractor oversight.
• Ensure quality, timelines, and financial accuracy of projects.
• Oversee reserve study updates, equipment lifecycle planning, and maintenance schedules.
• Conduct cost/benefit analysis for repair vs. replace decisions.
• Support long‑term planning with continuity across Board transitions.

6. Vendor, Contractor & External Relations

• Oversee vendor relationships and recurring service contracts.
• Review and negotiate contract renewals and major purchase proposals.
• Ensure vendor performance meets standards and payment issues are promptly resolved.
• Maintain relationships with county zoning, building departments, law enforcement, fire agencies, and LDS camp.
• Lead procurement and bid processes.

7. Compliance, Member Support & Communications

• Enforce CCRs, construction guidelines, rules, and community standards.
• Follow up on violations and escalate when necessary.
• Improve clarity and frequency of community-wide communication.
• Encourage a service-focused communication style while enforcing standards.
• Monitor social media for emerging concerns and coordinate staff/Board action.
• Ensure CSS back-office items (billing, owner accounts) are accurate.
• Communicate project updates, meeting notices, and rule changes.

8. Emergency Response & Safety Management

• Serve as first onsite responder for emergencies and coordinate with county fire/law agencies.
• Lead wildfire mitigation, crisis planning, and winter access preparation.
• Support safety programs and risk mitigation efforts.

Requirements

• 5+ years in large-scale property, mountain community, municipal, or resort operations.
• CAI credentials preferred (CMCA).
• Leadership experience with maintenance crews, public works, or field operations.
• Strong financial acumen: budgets, variances, reserves, forecasting.
• Experience supporting Boards or governing bodies.
• High-level communication, writing, and problem‑solving skills.
• Must work onsite daily; no remote option.

How to apply:

Applicants should apply through the link in this posting or visit [email protected]

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.