Director of Operations Support

Job Description

The Director of Operations Support is responsible for leading a core function within operations support, driving execution, operational excellence, and continuous improvement across a large, multi-family portfolio. This role is accountable for building and leading high-performing teams, making operational decisions that support strategic goals, and ensuring the successful implementation of key initiatives.

The Director partners closely with senior leadership and cross-functional teams to align priorities, drive collaboration, and deliver measurable business outcomes. This role plays a critical part in identifying and advancing opportunities that enhance organizational performance, efficiency, and scalability.

Team Leadership & Development

• Build, lead, and develop high-performing teams through Managers and Leads
• Establish clear expectations, accountability, and performance standards
• Foster a culture of collaboration, ownership, and continuous improvement
• Coach and develop leaders to strengthen team capability and execution
• Support organizational planning, succession development, and team growth

Operational Decision-Making & Execution

• Make operational decisions that impact team performance, program execution, and cross-functional outcomes
• Translate strategic goals into clear priorities, plans, and deliverables
• Ensure initiatives are implemented effectively and deliver intended results
• Balance competing priorities and adjust plans to meet evolving business needs
• Drive accountability for execution and outcomes across teams

Program & Initiative Leadership

• Oversee implementation of key operational initiatives and programs across the portfolio
• Ensure initiatives are delivered on time, with high quality, and aligned to business objectives
• Lead mid- to large-scale projects, ensuring successful execution and adoption
• Maintain visibility into progress, risks, and dependencies across workstreams

Cross-Functional Leadership & Collaboration

• Lead cross-functional efforts to drive alignment and execution of key initiatives
• Collaborate closely with senior leadership to align priorities and achieve strategic goals
• Foster a culture of collaboration and teamwork across functions
• Influence decision-making and ensure coordination across stakeholders
• Serve as a key escalation point for complex, cross-functional challenges

Operational Excellence & Strategic Improvement

• Ensure consistent, efficient execution of operational processes, tools, and workflows
• Identify and seize opportunities to enhance organizational performance, efficiency, and scalability
• Drive initiatives that improve workflows, systems, and operating models
• Establish and reinforce best practices across teams and functions
• Lead change management efforts tied to new processes, tools, and programs

Resource & Priority Alignment

• Align team resources, workloads, and priorities to support business objectives
• Partner with senior leadership on budget planning and resource allocation
• Ensure effective utilization of resources across teams and initiatives
• Adjust resource allocation to meet shifting priorities and operational demands

Performance Management & Business Insights

• Oversee performance metrics, reporting, and outcomes across teams and programs
• Use data and insights to inform decisions, identify opportunities, and improve results
• Monitor trends, risks, and performance gaps, taking proactive action as needed
• Provide regular updates, insights, and recommendations to senior leadership

Qualifications

• 8–10+ years of experience in operations, real estate, consulting, or a related field
• Proven experience leading Managers and overseeing multiple teams or functions
• Demonstrated ability to make sound operational decisions aligned with strategic objectives
• Experience managing resources, budgets, and cross-functional priorities
• Strong leadership, communication, and stakeholder management skills
• Proven track record of building high-performing teams and driving operational improvements
• Strong analytical and problem-solving capabilities
• Bachelor’s degree required

Additional Information

AIR offers attractive total compensation packages designed to recognize and reward performance at the individual, team and company levels. We start with a competitive base salary and add bonus opportunities and benefit choices topped off with:

• Expected base salary of $165,000- $175,000. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job.
• Base salary plus annual bonus.
• 25% Rent Discount available
• Medical, dental, vision, and life insurance options available. HSA with company sponsored contributions, FSA (traditional and dependent care FSA).
• Short and long-term disability paid by the company.
• 401(K) plus company contributions.
• Paid Vacation, 11 Paid Holidays, and Paid Sick Time.
• Tuition Assistance Program.
• Commuter Benefits and Pet-Insurance.
• Up to 100% Reimbursement on Professional Certification/Licensing for Job Related Curriculums.
• Paid parental leave of up to 16 weeks, following the birth or adoption of a child.
• Consumer discounts from various products and services including travel planning, wireless phones, health and fitness, home appliances, and more.
• 15 hours of paid time annually to give-back to your community.
• Opportunities for professional development and career growth including realistic job previews, in person and virtual leadership training, and performance improvement courses.

What You Need to Know

Application Deadline: The initial deadline for applications is 11/20/2026. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.