Concierge

Job Description

•  Greet residents and guests in a courteous and friendly manner as they enter the building
• Become familiar and provide recommendations to residents on community attractions and local amenities when requested.
• Provide brochures, floor plans and other collateral to clients
• Complete guest cards, provides mini tours, and act on leasing behalf during off hours
• Retrieve packages for residents
• Provide refreshments to residents and guests
• Maintain Concierge Binder
• Keep front lobby stocked with magazines, collateral, maps, transportation schedules, menus, etc. as described in the binder layout
• Use Internet as an aid in providing micro and macro information to residents and guests
• Maintain a clean and orderly front desk, lobby area, and storage closets were applicable
• Prepare incident reports and correlating documentation
• Adhere to established policies related to fair housing
• Communicate with co-workers, management, residents, vendors, and all outside contacts in a courteous and professional manner
• Maintain confidentiality of co-workers, management, owners, past and current residents, vendors, and all outside contacts

Qualifications

• Ability to maintain professionalism and strong situational awareness when assisting residents and their guests
• Ability to resolve issues in a positive and professional manner
• Ability to communicate effectively
• Must have the availability to work a flexible schedule any day of the week
• Must be team oriented

Additional Information

Village Green is an equal opportunity employer committed to cultivating an inclusive and diverse workplace. We welcome and encourage all qualified individuals to apply, regardless of personal characteristics or background.

As part of our hiring process, all employment offers are contingent upon the successful completion of required background checks. Village Green maintains drug-free workplace locations, and pre-employment drug testing is required.

We also participate in E‑Verify to confirm employment eligibility in accordance with federal law.