Community Association Manager

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Summary

The Community Manager serves as the onsite leader for Westgate Luxury Condominiums, a 79-unit condominium community, and is responsible for the overall operation, administration, maintenance coordination, financial oversight, staff leadership, resident and owner relations, vendor management, and protection of community assets.

The Community Manager works closely with the Board of Directors and Associa McKay Management to maintain professional service levels, consistent operations, sound financial administration, and a well managed residential environment. Success in this role requires initiative, accountability, sound judgment, proactive communication, and a commitment to continued professional development.

Key Job Duties and Responsibilities

Include but are not limited to the following:

• Serve as the primary liaison among the Board of Directors, residents, owners, staff, vendors, contractors, and Associa McKay Management.
• Direct and oversee daily property operations, maintenance activities, administrative functions, and service delivery.
• Supervise on site staff, establish expectations, coordinate schedules, delegate responsibilities, provide work direction, and support employee training and development.
• Prepare Board updates, management reports, action item lists, operational recommendations, and other information necessary to support informed decision making.
• Attend and support Board meetings, operational meetings, annual meetings, and special meetings as required.
• Respond promptly and professionally to resident and owner questions, concerns, service requests, and property related issues.
• Coordinate maintenance requests, repairs, inspections, preventive maintenance activities, and ongoing property needs.
• Identify maintenance priorities and support planning for capital projects, major repairs, and long term asset preservation.
• Oversee vendor and contractor relationships, obtain proposals, coordinate contracted services, monitor performance, and follow up on work in progress.
• Review invoices, purchase requests, work orders, and supporting documentation within delegated authority and established approval procedures.
• Assist with annual budget preparation and assume responsibility, with appropriate training and guidance, for expense monitoring, financial reporting, budget administration, and variance review.
• Monitor approved expenditures and help ensure that operational decisions remain within company policies, governing documents, the approved budget, and Board direction.
• Maintain accurate property records, contracts, invoices, work orders, reports, correspondence, and other management documentation.
• Coordinate emergency response and urgent property matters, communicate promptly with appropriate parties, and help ensure established procedures are followed.
• Exercise independent day to day decision making within assigned authority, while escalating material financial, legal, safety, or governance matters as appropriate.
• Promote professionalism, transparency, accountability, consistency, and exceptional service in all interactions.

Mission

To provide accountable leadership, responsive service, and consistent operational management that supports the Board of Directors, serves residents and owners, protects community assets, and contributes to the long term success of WestGate Luxury Condominiums.

Community Manager Mindset

• Takes ownership of property operations and follows through on commitments.
• Builds trust through clear, timely, and professional communication.
• Anticipates needs and addresses issues before they escalate.
• Balances resident service, operational priorities, financial responsibility, and Board direction.
• Demonstrates sound judgment, discretion, consistency, and accountability.
• Approaches training and professional development with initiative and openness.
• Represents Associa McKay Management with integrity in every interaction.

Community: WestGate Condominiums

Compensation: $50,000 Annually + Incentive Bonus + Eligible Benefits

Hours: Monday through Friday | 8:00 a.m. to 5:00 p.m., with additional availability as property needs require (particularly to support weekend game day activities during football season and other special events).

Requirements

Qualifications

• High school diploma or equivalent required.
• Two years of condominium property management experience, including progression into a supervisory role, preferred.
• Hands on experience coordinating daily operations for a condominium or residential community.
• Experience supervising staff, assigning work, coordinating schedules, and supporting employee training.
• Experience working with residents, owners, vendors, contractors, maintenance providers, and community leadership.
• Working knowledge of invoice review, purchasing, maintenance coordination, emergency response, and property recordkeeping.
• Ability and willingness to complete continued training in budgeting, financial reporting, expense monitoring, and budget administration.
• Excellent communication, organization, customer service, problem solving, and leadership skills.
• Ability to manage multiple priorities and make appropriate operational decisions independently.
• Proficiency in Microsoft Outlook, Word, Excel, and Teams.
• Valid driver license and reliable transportation required.

Performance Expectations

• Maintain consistent and efficient property operations.
• Deliver professional and responsive service to residents, owners, and the Board of Directors.
• Provide timely communication, accurate reporting, and reliable follow through.
• Manage staff, vendors, repairs, and service needs effectively.
• Demonstrate responsible financial oversight and continued growth in budgeting and financial administration.
• Maintain complete and accurate property records and documentation.
• Protect community assets and support preventive maintenance and long term planning.
• Establish clear accountability, decision making authority, and escalation practices.
• Consistently demonstrate professionalism, integrity, sound judgment, and a commitment to continuous improvement.

Certifications or Licenses

• Valid driver license and acceptable driving record required.
• CMCA designation preferred or willingness to pursue an appropriate industry designation.
• Ability to successfully complete all company required training and certification programs.

Travel Requirements

• Local travel within the community and surrounding service area as needed.
• Ability to attend meetings, inspections, training sessions, and special projects as required.

Working Conditions

• Work is performed in office, condominium, common area, and outdoor environments.
• Regular property inspections may be required in varying weather conditions.
• Frequent interaction with residents, owners, Board members, vendors, contractors, and team members.
• Position requires independent decision making, prioritization, problem solving, and occasional response outside regular business hours.

Physical Demands

• Ability to walk the property and inspect common areas and facilities for extended periods.
• Frequent standing, bending, kneeling, climbing stairs, and navigating condominium common areas.
• Ability to operate computers, mobile devices, and standard inspection tools.
• Ability to lift and carry up to 25 pounds regularly and up to 50 pounds occasionally.

Success Factors

• Leadership, ownership, and accountability.
• Strong resident, owner, Board, staff, and vendor relationships.
• Operational organization and attention to detail.
• Professional communication and reliable follow through.
• Financial responsibility and willingness to develop expanded financial management skills.
• Sound judgment, integrity, adaptability, and initiative.
• Commitment to a successful long term relationship with Associa McKay Management and WestGate Luxury Condominiums.

The above information has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. Associa McKay Management is an Equal Opportunity Employer.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.