Centralized Collections Specialist

Why Highmark Residential?

Because every position is considered critical to Highmark’s success and reputation, we take care to employ those who aspire to become the best in their field. Those who succeed at Highmark will do so because they enjoy an empowered, challenging, fulfilling, and financially rewarding workplace!

Purpose: Responsible for resident accounting functions. Reviews resident ledgers for accuracy. Performs audit functions on Rent Roll and portal app.

Highmark can supply the following to meet your needs:

• Help you achieve your goals by continuous professional development and regular career progression sessions
• Competitive pay for the market
• Monthly bonus opportunities for all site associates
• 30% associate rent discount
• Medical, Dental & Vision benefits the 1st of the month following 30 days of full-time employment
• Company-provided life insurance, short term and long term disability coverage
• Flexible Spending accounts
• 401(k) eligibility after 90 days, with 4% Highmark match
• Professional Certification & Tuition reimbursement
• Vacation, Sick and Personal Time off available to use after 90 days
• 10 paid holidays
• Paid parental leave

Responsibilities

What your day may entail, this is not inclusive:

• Process move-ins and ensure accuracy of charges on the ledger as stated in lease agreements
• Create late rent letters and work with on-site team for timely delivery per state requirements
• Assist in eviction process and follow orderly and timely policies for local municipalities
• Charging of applicable legal fees on resident ledgers as allowable by local municipalities
• Tracking and reporting on potential Skips so that on-site members can verify the occupancy status of the unit
• Tracking and adjusting payments settings on Non-Sufficient Fund Payments (NSF's)
• Adjusting move-out dates in Yardi as lock-out dates are scheduled with the local Sheriff and/or courts
• Prepare accounting records and reports, including month close
• Process and verify move-out charges for Deposit Accountings and integration with rental collection company
• Must always be courteous and helpful to residents in all correspondence
• Assist with bad debt collections until no longer applicable
• Perform reconciliation, research and troubleshoot discrepancies as related to the rent roll and accounts receivable

Qualifications

We're looking for you if you have the following qualifications:

• Previous bookkeeping experience required
• Extensive experience with Yardi, accounting processes and controls
• Microsoft Office skills - Word, Teams, and Excel
• Possess excellent writing and communication skills, including proper grammar and email etiquette in English
• Basic understanding of accounting functions
• Ability to coordinate activities and meet deadlines
• Ability to collaborate with peers on training and support objectives

Physical Requirements:

• Frequent writing, typing, using finger dexterity, receiving and giving verbal and written communication
• Must have normal range of vision, hearing, and speech

Req. ID: 2026-10245