Assistant Property Manager

Job Description

POSITION OVERVIEW

The Assistant Property Manager provides first-class property management services and assists a Property Manager in overseeing a portfolio of commercial properties.  Day-to-day responsibilities include assisting with issues regarding building/property operations, enhancing tenant relations, vendor scheduling, and customer service.

PRIMARY RESPONSIBILITIES

• Work with Property Managers to resolve building operations issues.
• Work closely with vendors to ensure compliance with service contracts.
• Recommend and/or complete vendor contracts as appropriate.
• Ensure adherence to property owners’ policies and procedures, as well as compliance with codes, regulations, and governmental agency directives.
• Answer office telephone as required and assist callers.
• Receive work order requests and coordinate with the building technician or vendor(s) as appropriate.
• Schedule building activity, including move-ins/move-outs, and verify insurance.
• Follow established A/R guidelines, including contacting tenants regarding follow-up on rent payment status and assisting the Property Manager in lockouts, assigning late fees, or sending demand letters as necessary.
• Review and ensure the accurate coding of invoices for payment.
• Assist Property Managers in the preparation of the monthly reporting package/financial reports according to the owner's needs.
• Assist Property Managers with the preparation, assembly, review, and implementation of the annual operating and capital budgets, as well as operating expense reconciliations.
• Assist the Property Managers as appropriate in coordinating insurance procurement, electricity procurement, and real estate tax review processes for properties.
• Ensure compliance with management agreements.
• Work with the Property Managers to facilitate accounting, leasing, marketing, and construction needs.
• Understand lease types to assist the Property Manager with ensuring Lease compliance.
• Process tenant billback expenses.
• Assist in the response and resolution of after-hours emergency calls as needed.
• Assist in planning and executing tenant events with the management team.

Qualifications

• Bachelor’s Degree preferred.
• 2+ years of experience in the Commercial Property Management industry preferred
• Excellent customer service skills
• Strong verbal and written communication skills; prior experience communicating with tenants and/or vendors in a professional, courteous environment
• Previous experience using real estate software (Yardi or MRI, Kardin, AvidXchange, IMPAK, or similar programs)
• Basic accounting knowledge and skills
• Good organizational skills
• Attention to detail
• Ability to multitask  
• Proficiency with Microsoft Excel and Word
• Desire and ambition to learn and grow in Stream’s property management department
• Attributes which align with Stream’s core values of Smart, Honest, Nice, and Passionate

Additional Information