Assistant Manager – Crisis & Housing Stability

CAREER OPPORTUNITY

Agate is a nonprofit organization whose mission is to end homelessness and relieve hunger through action and advocacy. We provide emergency services, shelter, and housing programs for individuals and families. We encourage applicants with lived experience to apply (anyone who has not received services from Agate within the last two years is welcome to apply). We believe that housing is a basic human right.

Assistant Manager - Crisis & Housing Stability

• Reports To: Program Manager - Specialized Housing Stability (LICSW)

• Work Schedule & Location: This is an in-office position with some flexibility in the daily schedule as operational needs allow. Core working hours are 8:00 a.m. to 6:00 p.m., with some flexibility in start and end times.

  Job Classification: Full time, Salaried

• Compensation: $30/hr $ 62,400 annualized

  Generous PTO: Start with 20 days of PTO per year, for full time employees and increases with tenure, plus floating holidays. New employees receive 24 hours of PTO at the start of employment and begin accruing additional PTO once they hit 24 hours of accrual. Part-time employees receive prorated PTO and on-call employees earn sick and safe time.

  Paid Holidays: Agate provides paid holidays, including New Year's Day, Memorial Day, Labor Day, Thanksgiving Day, and Christmas Day, plus additional floating holidays. Full-time employees receive up to 88 hours of holiday pay annually, prorated for part-time employees and employees who start during the year. Most agency operations are closed on fixed holidays, while 24/7 programs such as emergency shelters remain operational. Shelter employees receive holiday pay but may be required to work.

• See Agate's career page for more information about our benefit plans. Agate offers health insurance through Medica, with traditional and high-deductible plans available across three popular networks, including M Health Fairview and HealthPartners, among others. Agate pays 100% of dental and life insurance premiums and contributes 1.5% of each employee's salary to their retirement account, even if the employee does not contribute.

Position Overview:

The Assistant Manager - Crisis & Housing Stability provides timely, housing-focused support to Minneapolis Public Housing Authority (MPHA) residents experiencing urgent or escalating concerns that require additional coordination beyond routine property-based case management. Reporting to the Program Manager - Specialized Housing Stability, this position provides nonclinical crisis response, de-escalation, short-term targeted case management, resource coordination, and follow-through to help residents maintain housing stability and access appropriate ongoing supports.

The position serves multiple MPHA Asset Management Projects (AMPs) rather than carrying a permanent caseload tied to one property. It also provides flexible coverage during staff absences, vacancies, and periods of increased service demand. Working with residents, assigned Housing Stability Case Managers, MPHA property management, and Agate's specialized staff, the Case Manager II supports continuity of services and clear handoffs when ongoing or specialized assistance is needed.

Position Responsibilities:

• Provide timely, resident-centered response to urgent or escalating housing stability concerns, including resident conflict, lease-related concerns, changes in support needs, and situations requiring additional service coordination.
• Assess immediate needs and resident-identified priorities within the scope of the Case Manager II role; develop short-term intervention steps, identify appropriate resources, and follow through on agreed-upon actions.
• Use trauma-informed engagement, de-escalation, strengths-based problem-solving, and crisis-prevention approaches; consult with the Program Manager - Specialized Housing Stability and coordinate emergency or clinical services when appropriate.
• Provide targeted, time-limited case management for residents with complex or elevated support needs, including outreach, home visits, referrals, and coordinated community-based services.
• Provide temporary Housing Stability Case Manager coverage at MPHA properties during staff vacancies, absences, and periods of increased service demand; maintain resident access, required follow-up, and continuity of documentation.
• Work collaboratively with MPHA regional and onsite property management to clarify concerns, coordinate responsive interventions, and communicate appropriate follow-up while respecting resident choice, confidentiality, and professional boundaries.
• Coordinate with assigned Case Managers and the Case Manager - Eviction Prevention when urgent situations involve past-due rent, lease compliance, or housing loss prevention plans; avoid duplicating the specialized eviction prevention role.
• Connect residents with Agate's Benefits & Eligibility and Health Coverage & Waiver Services Case Managers, community providers, and other supports when needs extend beyond the immediate intervention.
• Adapt quickly to different property environments and resident populations, including senior and disability housing, family housing, mixed-population communities, and scattered-site properties.
• Coordinate with assigned Case Managers and Program Managers to clarify responsibilities, document service transitions, and make warm handoffs when a resident returns to ongoing property-based case management.
• Complete accurate, timely case notes, service data, incident or crisis follow-up, referral information, and coverage handoff documentation in accordance with agency and program requirements.
• Participate in case consultations, team meetings, professional development, and coordinated service planning with the Program Manager - Specialized Housing Stability and the broader Agate Housing Stability team.
• Balance urgent requests, active short-term interventions, travel, and changing coverage assignments; communicate priorities, capacity concerns, and situations needing supervisor involvement.
• Perform other related duties as assigned.

Required Qualifications:

• Bachelor's degree or minimum two years of experience in a similar case management, housing, or human services role.
• Demonstrated experience supporting individuals or families with complex service needs, housing instability, or crisis intervention.
• Ability to build effective relationships with residents of diverse ages, backgrounds, household compositions, and service needs.
• Strong communication, advocacy, de-escalation, conflict-resolution, problem-solving, and organizational skills.
• Ability to assess and prioritize time-sensitive situations within the case management role, coordinate appropriate interventions, and seek supervisory or clinical consultation when needed.
• Ability to work independently, adjust to changing property assignments, and collaborate effectively with property management, interdisciplinary teams, and community partners.
• Strong organizational skills and ability to maintain accurate, timely case management documentation.
• Proficiency with Microsoft Office products and ability to learn required data and case management systems.
• Must have valid MN Driver's License and pass background check.  
• Demonstrated ability to network via email, telephone, and in person to advocate for participants. 
• This position requires use of your own personal vehicle and will require insurance liability coverage of at least one hundred thousand dollars per person and three hundred thousand dollars per occurrence and must have a valid Driver's License and pass a driving record background check.

Preferred Qualifications:

• Experience in public housing, resident services, eviction prevention, housing stabilization, or related community-based services.
• Experience providing crisis intervention, de-escalation, and short-term intensive case management to individuals or families with complex service needs.
• Experience working with older adults, people with disabilities, families with dependent children, or residents with complex service needs.
• Experience providing mobile or community-based case management services across multiple locations.
• Experience coordinating with property managers, community providers, and interdisciplinary teams to address housing stability concerns.
• Familiarity with community resources relevant to the needs of MPHA residents.
• Knowledge of Housing First, Harm Reduction, and trauma-informed care principles.
• Licensed Social Worker (LSW) in Minnesota.
• Fluency in languages used by residents, including Spanish, Amharic, Oromo, Somali, or American Sign Language (ASL).

This job description is intended to outline the general nature and level of work performed by employees within this role. It is not an exhaustive list of all responsibilities, duties, or qualifications required for the position. The organization reserves the right to modify, add, or remove job duties as business needs evolve.

Ways to Apply

We want to make applying for a position at Agate as easy as possible. You can apply using any of the following methods:

• Indeed: Apply directly through Indeed. This is often the easiest option if you already have an Indeed account.
• Minnesota Council of Nonprofits: Apply through the Minnesota Council of Nonprofits job board. This is often the easiest option if you already have an account.
• Agate Website: Apply through the Agate website using our iSolved application platform.
• By Email: You can also apply by email at [email protected]. Simply send us your resume and an email letting us know which position you are applying for and a little about why you are interested in the position and working at Agate. You do not need to complete an online application when applying by email.