Apartment Maintenance Manager

Job Description

We are hiring an Apartment Maintenance Manager for our apartment community, Residences at Capital Crescent Trail, in Bethesda, MD.

At AIR Communities, our Maintenance Managers play a vital role in creating an exceptional resident experience. You'll lead the maintenance team, oversee day-to-day operations, and ensure the community is maintained to the highest standards. From apartment turns and service requests to preventative maintenance and capital projects, you'll help drive operational excellence while developing your team and delivering outstanding customer service.

Community Website: Residences at Capital Crescent Trail Apartments

What We Offer

AIR offers a competitive compensation and benefits package designed to reward performance and support your success, including:

• Expected pay rate of $73,000-$75,000 annually + 15% target bonus opportunity. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job.
• Monthly Customer Service Satisfaction Bonuses. Team members who consistently provide positive resident experiences may earn up to $250 per month.
• Apartment Benefit. Eligible Maintenance Managers may have the opportunity to live onsite at the community they manage with a 100% rent discount through AIR's Apartment Benefit program. Housing is subject to availability and approval.
• Career Growth Opportunities. AIR prefers to promote from within and provides training and development programs to help prepare you for what's next.
• Additional benefits listed below.

What You Will Do

• Lead, coach, and develop a team of maintenance professionals while fostering a positive and accountable team culture.
• Oversee all aspects of community maintenance, including service requests, preventative maintenance, apartment turns, vendor management, and capital projects.
• Ensure maintenance work is completed safely, efficiently, and to AIR's quality standards.
• Partner with community leadership to identify property needs and develop maintenance plans that protect the asset and enhance the resident experience.
• Manage maintenance budgets, inventory, and expenses while maximizing operational efficiency.
• Ensure compliance with AIR policies, safety programs, and all applicable local, state, and federal regulations.
• Respond to resident concerns and provide exceptional customer service.
• Participate in the on-call rotation and support after-hours maintenance needs as required.

Qualifications

Who You Are

• A people-focused leader who enjoys developing and mentoring high-performing teams.
• A skilled maintenance professional with strong troubleshooting and problem-solving abilities.
• Customer-focused and committed to creating positive resident experiences.
• Highly organized with the ability to manage multiple priorities in a fast-paced environment.
• Detail-oriented and proactive in identifying and resolving maintenance concerns.
• Comfortable using technology to manage work orders, projects, and team performance.
• A collaborative leader who leads by example and takes pride in delivering quality results.

What You Have

• At least 3 years of maintenance and facilities management experience within the multifamily property management industry.
• 1-3 years of leadership experience managing maintenance teams and driving exceptional customer service.
• Strong technical knowledge of building systems, including HVAC, plumbing, electrical, appliances, and general maintenance.
• Reliable transportation.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and on-call shifts.
• Ability to safely lift and move equipment and maintenance materials as needed.
• Ability to read, write, and speak English.

Additional Information

Benefits

• 401(k) plan with up to 6% employer match contribution.
• Paid time off including vacation, sick time, and 14 holidays.
• Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
• An Apartment Benefit option is available to live on-site at the community you are working
• Paid parental leave of up to 16 weeks.
• Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
• 15 hours of paid time annually for community service.
• Commuter benefits and pet insurance.
• Consumer discounts on various products and services.
• Opportunities for ongoing professional development, leadership training, and career growth.

What You Need to Know

Application Deadline: The initial deadline for applications is November 11, 2026. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.